Shipping to the USA – Step by Step

Under the current U.S. Customs rules, duties and tariffs must be paid before dispatch.

To follow these rules, we ship to the USA using Royal Mail’s Postal Delivery Duties Paid (PDDP) service, which allows duties and tariffs to be prepaid during the shipping process.

Because of this, we email a separate invoice for duties and tariffs after you place your order, and your parcel is shipped once this invoice has been paid.

 

How U.S. orders work with us – Step by step

Step 1 – Checkout

You place your order as usual. At checkout you pay only for the product(s) and shipping.

✱ Please enter a phone number at checkout.
Royal Mail requires this for customs processing and smooth delivery.

Step 2 – Invoice for duties and tariffs

Within a few hours (aiming within 24 hours) we will email you an invoice for the duties and tariffs that apply to your order.

Step 3 – Pay the invoice

Your parcel will be shipped as soon as the duties and tariffs invoice has been paid.

If you decide not to go ahead for any reason, that is absolutely fine. If the duties and tariffs invoice is not paid within 5 days, your order will be cancelled and your original payment refunded.

Step 4 – Delivery

Once duties and tariffs are prepaid through PDDP, your parcel is delivered directly to you with no payments needed at delivery.

 

Additional information about tariff rates

• Most of our UK-made ceramic items remain duty-free from standard U.S. import duty, but a 10% U.S. tariff still applies.
• Antiques over 100 years old are also duty-free from standard U.S. import duty, but the 10% U.S. tariff still applies.
• Items made outside the UK (for example, France or Japan) may be subject to different U.S. tariff rates.

We handle this process carefully to keep everything clear and straightforward from the beginning to delivery.

For Delivery Rates and all other Delivery Information to the USA, please see our  Delivery Information page.