Shipping to the USA – Step by Step

From 29 August 2025, U.S. Customs removed the $800 duty-free allowance. To make sure your parcel arrives smoothly with no surprise fees on delivery, we now use Royal Mail’s Postal Delivery Duties Paid (PDDP) service.

This applies only to orders delivered to U.S. addresses.
If you are shopping from the U.S. but would like your order delivered to another country (for example, the UK or Japan), the standard delivery conditions for that country will apply.

▶ Here’s how it works for U.S. orders with us:

Step 1 – Checkout

You place your order as usual. At checkout you’ll pay only for the product(s) and shipping.

Step 2 – Invoice for Tariff and Duties

Within 48 hours (often sooner) we will email you an invoice for the U.S. tariff and duties that apply to your order.

Step 3 – Pay the Invoice for Tariff and Duties

Once this invoice is paid, your parcel will be shipped.
If payment for the tariff and duties is not received within 5 days, your order will be cancelled and your original payment refunded.

Step 4 – Delivery

Because we prepay all duties and tariffs through PDDP, your parcel is delivered directly to you with no extra charges at the door.

 

About Tariffs and Import Rules

From 29 August 2025, under new U.S. Customs rules, a 10% U.S. tariff applies to goods made in the UK.

Most of our items are UK-made ceramics, such as Staffordshire dogs and cats, tableware, and decorative homeware — which remain duty-free from standard U.S. import duty. However, while no import duty applies, the 10% U.S. tariff introduced under the new customs rules still applies to all UK-made goods.

Items made outside the UK, such as French or Japanese pieces may be subject to different tariff rates.

Where applicable, the exact amount of tariffs or import taxes will be shown in your invoice for tariffs and duties.

 

We handle this process carefully to keep everything clear and straightforward. Our goal is to ensure your order arrives smoothly and without unexpected costs on delivery.

For details of shipping rates to the USA, please see our Delivery Information page.