Delivery Information

At My Happy London Home, we are committed to providing convenient and eco-friendly delivery options for our customers. We use Royal Mail for both UK and international deliveries, ensuring your orders reach you safely and on time.

 

Sustainable Packaging

We are committed to sustainability and reducing our environmental footprint. As part of this commitment, we repurpose clean and sturdy used cardboard boxes from some brands like Amazon for packaging your orders. By giving these boxes a new life, we contribute to the circular economy and reduce waste, helping to protect our planet for future generations.

 

Dispatch Time

We strive to dispatch all orders within 5 working days, although most orders may be dispatched sooner. If there are any delays, we will notify you promptly.

After placing your order, you will receive an email notification once your items have been dispatched. This email will include tracking information so you can monitor the status of your delivery. You can also track your order by logging into your customer account on our online store.

 

UK Delivery

For deliveries within the UK, we offer the following options:

Tracked 48

  • £3.50 for small items : total weight under 2kg
  • £7.00 for items : total weight over 2kg

Free UK Delivery

Enjoy free delivery on orders over £100. Simply select the free delivery option at checkout.

 

International Delivery

For international deliveries, we currently ship to the USA and Japan using Royal Mail's International Tracked & Signed service.

USA

Up to:

  • 1kg : £20
  • 2kg : £25
  • 3kg : £35
  • 4kg : £40
  • 5kg : £45
  • 7.5kg : £60
  • 10kg : £80
  • 15kg : £115
  • 20kg : £140

Japan

Up to:

  • 0.5kg : £15
  • 1kg: £20
  • 2kg: £25
  • 3kg: £30
  • 4kg: £40
  • 5kg: £50
  • 7.5kg: £65
  • 10kg: £100
  • 15kg: £125
  • 20kg: £180

Please note that Royal Mail has a maximum parcel size limit of L 61cm x W 46cm x D 46cm. If your order exceeds these dimensions, additional charges may apply.

 

Tax and Duty for International Customers

Please be aware that international orders may be subject to customs duties and sales taxes in your country. While this may not always be the case, it is the responsibility of the customer to pay any applicable duties or taxes.

For customers in the USA: Orders valued under $800 USD are generally duty-free, meaning no import taxes or duties will apply. For orders above this amount, import duties may be charged by US Customs.

For customers in Japan: Most of our products, such as ceramics, are not subject to import duty, but Japanese consumption tax (10%) may apply. The taxable value is calculated as 60% of the total order amount.

If the total order is under 16,600 yen, no tax or duties apply.
If the total order is 16,600 yen or more, a 10% consumption tax may be charged upon delivery.

For more details, please contact your local customs office.

 

Lost or Damaged Items

We understand that accidents can happen during transit. Rest assured, we cover lost or damaged items for both UK and international shipping.

If your order arrives damaged or is lost in transit, please contact us at info@myhappylondonhome.co.uk as soon as possible. We will work with Royal Mail to resolve the issue for you.

 

Thank you for choosing My Happy London Home !

If you have any questions or special delivery requests, please don't hesitate to contact us at info@myhappylondonhome.co.uk