Delivery Information

At My Happy London Home, we are committed to providing convenient and eco-friendly delivery options for our customers. We use Royal Mail for both UK and International deliveries, ensuring your orders reach you safely and on time.

 

Sustainable Packaging

We are committed to sustainability and reducing our environmental footprint. As part of this commitment, we repurpose clean and sturdy used cardboard boxes from some brands like Amazon for packaging your orders. By giving these boxes a new life, we contribute to the circular economy and reduce waste, helping to protect our planet for future generations.

 

Dispatch Time

We strive to dispatch all orders within 5 working days, although most orders may be dispatched sooner. If there are any delays, we will notify you promptly.

After placing your order, you will receive an email notification once your items have been dispatched. This email will include tracking information so you can monitor the status of your delivery. You can also track your order by logging into your customer account on our online store.

 

Lost or Damaged Items

We understand that accidents can happen during transit. Rest assured, we cover lost or damaged items for both UK and International shipping.

If your order arrives damaged or is lost in transit, please contact us at info@myhappylondonhome.co.uk as soon as possible. We will work with Royal Mail to resolve the issue for you.

 

UK Delivery

For deliveries within the UK, we offer the following options:

Tracked 48

  • £3.50 for small items : total weight under 2kg
  • £7.00 for items : total weight over 2kg

Free UK Delivery

Enjoy free delivery on orders over £100. Simply select the free delivery option at checkout.

 

International Delivery

We currently ship to the USA, Japan, Hong Kong, Canada, Australia, and New Zealand using Royal Mail’s International Tracked & Signed service.

International delivery to other countries may also be available by request — please contact us using this form or email us at info@myhappylondonhome.co.uk before placing an order. Please note that we can only provide customer service in English or Japanese.

USA

Up to:

  • 0.5kg : £20
  • 1kg : £25
  • 2kg : £30
  • 3kg : £35
  • 4kg : £40
  • 5kg : £45
  • 7.5kg : £65
  • 10kg : £80
  • 15kg : £115
  • 20kg : £140

Japan & Hong Kong

Up to:

  • 0.5kg : £16
  • 1kg : £22
  • 2kg : £28
  • 3kg : £30
  • 4kg : £40
  • 5kg : £50
  • 7.5kg : £70
  • 10kg : £100
  • 15kg : £130
  • 20kg : £180

Canada

Up to:

  • 0.5kg : £16
  • 1kg : £22
  • 2kg : £25
  • 3kg : £30
  • 4kg : £35
  • 5kg : £35
  • 7.5kg : £45
  • 10kg : £55
  • 15kg : £55
  • 20kg : £60

Australia & New Zealand

Up to:

  • 0.5kg : £18
  • 1kg : £25
  • 2kg : £35
  • 3kg : £40
  • 4kg : £45
  • 5kg : £50
  • 7.5kg : £65
  • 10kg : £90
  • 15kg : £130
  • 20kg : £175

 

Tax and Duty for International Customers

Please be aware that international orders may be subject to customs duties and sales taxes in your country. While this may not always be the case, it is the responsibility of the customer to pay any applicable duties or taxes.

USA:
Orders valued under $800 USD are generally duty-free, meaning no import taxes or duties will apply. For orders above this amount, import duties may be charged by US Customs.

Japan:
Most of our products, such as ceramics, are not subject to import duty, but Japanese consumption tax (10%) may apply. The taxable value is calculated as 60% of the total order amount.

  • If the total order is under 16,600 yen, no tax or duties apply.
  • If the total order is 16,600 yen or more, a 10% consumption tax may be charged upon delivery.

Hong Kong:
At the time of writing, no import tax or sales tax is applied to most parcels delivered to Hong Kong. However, customs checks may still occur.

Canada:
Import duties and GST may be charged depending on the province and the value of the parcel. Please be aware that handling fees may also apply at delivery.

Australia:
Orders under AUD 1,000 are usually duty-free and GST-free. Higher-value orders may be subject to GST (10%) and customs processing.

New Zealand:
Orders under NZD 1,000 are usually duty-free and GST-free. Higher-value orders may be subject to 15% GST and customs processing.

We’ve provided general guidance above, but tax policies can change. 
For more detailed information, please contact your local customs office.

 

Thank you for choosing My Happy London Home !

If you have any questions or special delivery requests, please don't hesitate to contact us at info@myhappylondonhome.co.uk